The contracts, policies, and disclosures that govern your relationship with Netpoa Limited. Written in plain English where the law permits, lawyered where it doesn't.
Master agreement — what we provide, what you agree to, how we limit liability, how disputes are resolved. Governs every Netpoa service.
Per-product operational terms (hosting, domains, Cloud VPS, Sanya Business, SanyaSMS, Kanisa MS, Store) that attach to the Master Terms.
What we collect, why, who we share with, and what your rights are under Tanzanian and international data-protection law.
What you can and cannot host / send / store on our infrastructure. Read before you ship — violations can trigger suspension.
When you get money back, when you don't, and how the cool-off period works on first-time orders.
How we protect your data — encryption, access controls, incident response, disaster recovery targets. RPO / RTO published.
For customers who process personal data through Netpoa services. Roles, sub-processors, breach SLA — EU GDPR-aligned.
Your rights under Tanzania's Personal Data Protection Act 2022 — access, correction, erasure — and how to exercise them.
What cookies we set, why, and how to turn them off. Spoiler: we don't do behavioural advertising.