Frequently asked questions.

Netpoa Limited is a Tanzanian internet-infrastructure and software company based in Dar es Salaam. We provide web hosting, domain registration, Cloud VPS, business email and SSL; we build software (Sanya Business, Kanisa MS, SUHU); and we offer business-registration consulting — all billed in Tanzanian shillings with local support.

We are based in Kijitonyama, Dar es Salaam, and serve businesses, organisations, churches and schools across Tanzania and East Africa.

Hosting and domains activate instantly. Order, pay by M-Pesa, and your account is live in seconds — no manual setup and no waiting.

M-Pesa, Mixx by Yas, Airtel Money, HaloPesa, bank transfer, Visa and Mastercard. Everything is billed in Tanzanian shillings (TZS) — no USD and no foreign-exchange surprises.

Yes. Our team supports you in both Swahili and English, in your own time zone.

Shared cPanel hosting starts from TZS 99,000/year and includes free SSL, weekly backups and 99.9% uptime. See the plans on our web hosting page.

Yes. Free AutoSSL (Let's Encrypt) is provisioned automatically the moment a domain points at your account, on every plan.

Yes. We migrate your existing site for free on your first order — cPanel-to-cPanel, WordPress, or custom PHP, with no downtime.

Every account runs on cPanel over a CloudLinux + LiteSpeed stack, so one busy site never slows down yours, and pages serve fast.

Yes. Every account is backed up weekly to a secondary data centre, and you can restore any file, database or full account yourself.

The full .tz family (.co.tz, .or.tz, .ac.tz, .sc.tz and .tz) plus .com, .net, .org, .africa and 200+ international TLDs — all billed in shillings. See domains.

Yes. Netpoa is an accredited .tz domain registrar with a direct tzNIC/FRED registry connection for the whole .tz family.

A .co.tz domain is TZS 25,000/year — the same price for registration, renewal and transfer-in. Other TLDs vary; see the full price list on the domains page.

Yes. We handle free transfers in, and pay the registry transfer fee on first-year domains where the TLD allows.

Free where the registry allows it (.com, .org, .net, .africa). .tz-family domains have WHOIS published by registry mandate, so privacy is not available on those.

Yes. Hosts, agencies and platforms can sell domains under their own brand with volume-based discounts. See domain reseller.

Yes. SSD/NVMe Cloud VPS from 1–16 vCPU and 2–32 GB RAM, with full root access, billed monthly in TZS from TZS 89,000/month. See Cloud VPS.

Yes — you are the system administrator from minute one, with SSH keys, sudo, custom kernels and firewalls.

Ubuntu, AlmaLinux, Debian, Rocky and Fedora templates, or upload your own ISO and install whatever you need.

Yes. Branded mailboxes on your own domain (you@yourcompany.co.tz) with IMAP/POP3/SMTP, Roundcube webmail, spam filtering and mobile sync.

No. Every hosting account includes free AutoSSL on all domains. Premium and wildcard SSL certificates are available if your setup needs one.

SUHU turns your WhatsApp number into a shared team inbox — every message and call is answered, assigned and tracked, with Claude-powered AI doing the triage. Plans start from TZS 29,000/month. See SUHU.

Yes. Your team can take WhatsApp voice calls right in the browser, and an optional AI receptionist can answer calls for you, metered by the minute.

Our WhatsApp Business service gets your number onto the official Meta WhatsApp Cloud API and integrates it with your systems; SUHU is the ready-made support-desk product built on top of that API.

Kanisa MS is a church-management system, fully in Swahili — members, giving, attendance, departments, SMS broadcasts and reports. Plans start from TZS 55,000/month. See Kanisa MS.

Yes. Kanisa MS is built 100% in Kiswahili for how Tanzanian churches actually run, with English available too.

Yes. We handle business-name and company registration (BRELA), TIN (TRA), business licences, TIC, microfinance, TCRA and more — start to finish. See business consulting.

Yes. Foreign-owned companies can be registered, and where it fits your investment we advise on Tanzania Investment Centre (TIC) registration for incentives.

It depends on the registration and the authority involved — some steps take a few working days, others a couple of weeks. We give you a realistic, itemised timeline before we start.

All Netpoa services are priced and billed in Tanzanian shillings (TZS). There is no USD billing and no foreign-exchange conversion.

Yes. M-Pesa, Mixx by Yas, Airtel Money and HaloPesa are all accepted, alongside bank transfer, Visa and Mastercard.

First-time hosting orders come with a 14-day money-back guarantee. Full terms are in our refunds & cancellation policy.

Everything — orders, renewals, invoices and support tickets — lives in your client area at netpoa.com. You can pay, upgrade and download invoices there any time.

Message us on WhatsApp at +255 755 212 222 (it opens a support ticket automatically), email support@netpoa.com, or open a ticket in your client area. See our support & SLA page.

Our team is available in Swahili and English, Monday–Friday 09:00–18:00 and Saturday 09:00–16:00 (EAT). First reply is typically under 30 minutes during business hours, with faster targets for critical issues.

Yes. When you message our official WhatsApp Business number it automatically opens a ticket in our system and links it to your account, so nothing is lost.