PoaSMS Schedule (E)

Schedule E. Attaches to the Master Terms. Applies to PoaSMS (poasms.com) — the bulk SMS and WhatsApp messaging platform operated by Netpoa Limited. Prevails over the Master on SMS-specific matters (Master §18).

E.1 Service Scope

PoaSMS sends SMS to Tanzanian (and selected international) mobile numbers via licensed aggregator routes. Features: branded sender ID, contact lists & groups, personalised messages, scheduled and repeating campaigns, delivery reports, and a transactional/OTP API. PoaSMS also sends WhatsApp messages through the official WhatsApp Business Platform; WhatsApp messaging is additionally subject to Meta's WhatsApp Business policies. Sold on prepaid credits held in one wallet — you top up, each delivered message decrements your balance.

E.2 Credits, Pricing & Expiry

SMS credits are prepaid and priced per unit (from TZS 22 / SMS, volume tiers lower it). A single SMS = 160 GSM-7 characters; longer messages split into multiple billable parts.
Credits are non-refundable once purchased (Master §5.1) but do not expire while your account is active.
Delivery is best-effort and depends on the destination network. A message accepted by the downstream carrier is billed even if the handset is off / unreachable — this is standard across all SMS aggregators and outside our control.

E.3 Sender IDs

A branded alphanumeric sender ID (e.g. YOURBIZ) must be registered with TCRA before use — usually approved in 2–3 working days. While pending, messages go out under the shared POASMS sender ID. Sender IDs must not impersonate another entity, a bank, or a government body. We may reject or revoke a sender ID that violates TCRA rules or appears fraudulent.

You must have consent to message every recipient. You are solely responsible for ensuring each number on your list has opted in to receive your messages. Sending to purchased / scraped / non-consenting lists is prohibited and is the fastest way to get a sender ID revoked and an account suspended.

No phishing, scams, "you have won" lottery messages, or misleading sender names (AUP §2).
No content illegal under Tanzanian law (EPOCA, TCRA content rules).
Marketing messages should honour opt-out requests — include a way to unsubscribe where required.
OTP / transactional traffic must be genuinely transactional, not marketing in disguise.

E.5 Suspension

We may suspend SMS sending immediately (no grace period) for: spam complaints, sending to non-consenting recipients, fraudulent sender IDs, content violating the AUP or Tanzanian law, or a TCRA / carrier directive. Remaining credit balance is preserved during suspension and usable again on reinstatement, unless the suspension is for fraud or illegal content (in which case credits may be forfeited).

E.6 API Use

The transactional / OTP API is rate-limited per account. Keep your API token secret — all sending under your token is billed to you and attributed to you, authorised or not (Master §3). Rotate the token from your dashboard if you suspect exposure.

E.7 Regulatory Compliance

PoaSMS operates under Tanzania's TCRA framework and the Electronic and Postal Communications Act (EPOCA). You agree to use the service in compliance with TCRA bulk-messaging rules, the National Payment Systems consumer-protection rules where applicable, and the Privacy Policy / DPA for recipient personal data.

E.8 Contact

PoaSMS support and sender-ID registration help: support@poasms.com. Netpoa Limited can also be reached at info@netpoa.com.

Schedule E — PoaSMS