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Official Meta Cloud API · Powered by Claude

WhatsApp support,
done right.

SUHU turns your WhatsApp number into a shared team inbox — so every message and call is answered, assigned and tracked, with Claude-powered AI doing the triage and your agents staying in control. No phone-sharing, no missed callers, no handset to pass around.

Start free trial → See pricing
What's inside

Everything your team needs on WhatsApp.

One number, your whole team, and Claude-powered AI that reads every message — and now answers calls too.

Shared team inbox

Many agents, one WhatsApp number — no phone-sharing. Assign chats, set priority, and close tickets like a proper help desk.

Answer WhatsApp calls

Take WhatsApp voice calls right in your browser — no handset to pass around. Miss one? SUHU auto-sends a WhatsApp reply within seconds, so no caller is ever lost.

AI triage & auto-answers

Powered by Claude, the AI reads every message for intent, department and priority, then drafts a reply from your knowledge base — or auto-answers it on the Business plan.

AI receptionist

An optional AI voice receptionist answers calls for you — metered by the minute, with a spending ceiling you set. Turn it on only when you need it.

Customer 360

Search by phone, name or email and see the full history — every past conversation, stats, and linked account data in one profile.

Account assistant

Customers can ask about invoices, orders and account status — answered live, and securely scoped to only their own records.

Media, delivery & SMS fallback

Images and files render inline, delivery is tracked sent → delivered → read, and failed messages auto-retry over SMS so nothing goes unseen.

Ratings & metrics

Post-chat 1–5 star ratings, plus per-agent volume, closure rates and a live team dashboard — so you can actually manage the team.

How it works

Live in three steps.

Keep the number your customers already message. Nothing for your team to install.

1

Connect your number

We connect your existing WhatsApp number through Meta's official Cloud API — verified and compliant.

2

Add your team

Invite agents, set up departments, and drop in your knowledge base so the AI can draft accurate answers.

3

Start answering

Messages and calls land in the shared inbox, already triaged by priority and department. Your team just replies — or picks up.

Pricing

Simple, in shillings.

Start with a 14-day free trial — no card needed.

Starter

For a small team getting WhatsApp support under control.

TZS 29,000 /month
  • 1 WhatsApp number
  • Up to 10 agents
  • Shared team inbox
  • WhatsApp calls in the browser
  • AI triage & drafts
  • 14-day free trial
Start free trial →
Most popular

Business

For growing teams that need automation and depth.

TZS 99,000 /month
  • Everything in Starter
  • Unlimited agents & departments
  • AI auto-answers & auto-routing
  • Account assistant
  • Media & SMS fallback
  • Ratings & metrics
Start free trial →

Enterprise

For contact centres and custom environments.

Custom
  • Everything in Business
  • Custom integrations
  • SLA & priority support
  • Dedicated onboarding & training
Contact sales →

No setup fees and no per-minute charges on any plan. The optional AI receptionist is billed only for the voice minutes it uses — up to a ceiling you set.

Every message, answered

Turn WhatsApp into your busiest support desk.

Your customers already message on WhatsApp. SUHU puts your whole team behind one number, so every chat and call is picked up, assigned and answered — not lost in one person's phone.

AI reads and triages first, your agents stay in control, and nobody gets left on read.

Why SUHU

Built for African businesses.

Local by design

Built by Netpoa for businesses here — priced in shillings, supported in your time zone.

Human in the loop

AI drafts, your agents decide. It never auto-acts on sensitive requests.

Fails open

If anything times out, the customer's message still gets through — messages are never dropped.

Browser or desktop app

Works in any browser — or install SUHU as a desktop app. No handset passed around the office.

Stop losing customers in WhatsApp.

Start a free 14-day trial — connect your number and have your team answering from one inbox today.

Start free trial → Visit suhu.co.tz ↗